Shipping Charges and Delivery Times
The standard delivery of your order is free. ………… does not cover shipping costs for returned products.
At the time of ordering, you will receive an Estimated Delivery Time. Please note that the Estimated Delivery Time is not guaranteed delivery time of your order. The time is automatically calculated based on the total time required for the processing of your order, its production, as well as the process and delivery address.
The estimated delivery time is based on delivery to major cities. We need more time for deliveries to more remote places. does not assume responsibility for delayed deliveries to remote areas or regions where postal services have special hours and to addresses outside the continent.
For faster delivery, you can select one of the Express Delivery or Premium Delivery ¿options. Please note that these options can only shorten the time required for the processing and production of your order compared to the Free Standard Delivery. These options do not guarantee a specific delivery date. In case of payment by bank transfer or if the payment has not passed immediately, the estimated delivery date is calculated from the day we received the payment. GLAMIRA does not assume any responsibility or reimburse shipping charges caused by delays for any of these reasons.
Your order will be delivered by the UPS ’company. Delivery time may vary depending on the location of your address. You will be notified as soon as your package leaves our facilities and you will receive a tracking number to the email that you have provided at the time of ordering. All our packages travel insured. Please be sure to be present at the time of delivery. AGUSTINA assumes no responsibility for lost or stolen packages after delivery. If your package has been returned to the sender due to the absence of the client, AGUSTINA reserves the right to charge the costs for the re-delivery of the package.
If you have not received a tracking number, please also check your spam folder. If you do not know your tracking number or if the status of your order has not changed several days on the page of your shipping company, please contact our customer service so that our representatives can assist you. In case of any problem, …… you will contact the shipping company to solve the problem with the least possible inconvenience for you.
Please check the integrity of your package before accepting it. If your package has been damaged, you must refuse receipt and immediately complain to the shipping company.
We place orders only to addresses of individuals or companies. In the event that the order must be delivered to an address other than the billing address, please make sure that your financial company has this alternative address on your file so as not to cause any delay in the processing of your order.
For your safety, information about billing and delivery addresses cannot be changed once the order is placed. If you are not going to be available at the delivery address provided during the scheduled delivery time, please contact our customer service to check the possibility of delaying delivery to another date.
Personal withdrawal option.
In those cases where the buyer prefers the personal withdrawal of the interested part, once the purchase is made, he must opt for personal withdrawal at the seller’s address, which must be coordinated through the mail to coordinate time and place of delivery.
Deliveries outside the Continent
If your delivery address is outside the continent, please note that customs can charge customs charges for your order. AGUSTINA does not assume responsibility for additional charges nor is it responsible for reimbursing any possible charges for taxes or fees for your package.
Agustina Ros manages its design and manufacturing process meeting the quality requirements to achieve customer satisfaction. The pieces are noble products that, with the corresponding care, maintain their quality over time. –See care of the jewel.
In the event that the product received has a design or material defect, it may be returned within 10 days of receipt, and the seller must be contacted. The product must come in its original container, with label, in perfect condition and without any sign of use.
When the product requires the detailed measures on the page, notwithstanding that they are clear and precise, the buyer has the possibility of returning within three days of receiving the product, when the size of the product has has been wrongly selected by the interested party, being in charge of it the charges of return shipping.